When completing your order, you can choose whether you want to complete the order as a guest or whether you log in or register in your customer account beforehand.

A change is not possible afterwards. Please place a new order and return the incorrect order.

We will be happy to check if your order can be cancelled before shipping - please let the costumer service know your order number.

The items in your shopping cart are not reserved.

Possible reasons for this could be a typing error in your email address or a failed payment, please contact our customer service.

The automated payment options Klarna purchase on account, Klarna instalment payment, Klarna instant payment, Mastercard, Visa, Paypal and GooglePay are currently available.

Yes, delivery on account is possible with Klarna Pay Later. 

You can track your order with the shipment number at the following link: https://www.post.at/en/ 

If you have problems tracking your consignment, you can also use the PARCELSAPP tracking app: https://parcelsapp.com/en

No, we do not have the possibility to send your order by express delivery. We offer a standard shipping with the post office and the other postal partners in the EU countries.

We can not guarantee an exact delivery date in advance. Delivery times are normally to Austria are 1-2 days, to Germany 3-4 days, to Switzerland 3-5 days and to the rest of the EU also 3-5 days.

Delivery is made in Austria with the Austrian Post, in Germany with DHL. In Switzerland we deliver with DPD. In the rest of the EU countries the delivery is made by various partners of the Austrian Post.

Yes, please fill in the delivery address with your postal number as well as the address from the packing station.

Please provide us with your order number and the undelivered item number so that we can check your request.

Please let our customer service know the item number, colour and your size so that we can check availability.

Please send us your order number/invoice and pictures of the damaged items by email to our customer service so that we can forward your complaint to our quality management for inspection.

You can find a detailed description of the returns process and how to generate a return label here: https://www.hom.com/returns

Within 14 days after receiving the delivery, you can return the items to us. Items must be returned to us unworn, unwashed, with their tags still attached, and in their undamaged original packaging. Please return items in sturdy packaging (such as their original shipping box) to prevent them from being damaged in transit. Any returns that do not meet these conditions may be refused.

To exchange goods, please return your order and place a new order with the correct items.

You can find a detailed description of the returns process here: Returns

Please note the processing time of the respective payment options. The refund will be made on the selected payment option that you have chosen when completing the order. If you have ordered via Klarna, please contact Klarna customer service.

Once we have received and processed your return, a refund will be arranged and you will receive a separate credit confirmation. If you have ordered via Klarna, please contact Klarna customer service.

Contact our Customer Service so that your concern can be reviewed and you can be advised of the next steps.

You can find a detailed description of the returns process, adress etc. and how to generate a return label here: https://www.hom.com/returns